Real-time Performance Monitoring
When the scan data rate is too high, the other core Qinsy processes may not be able to handle the amount of data published by the driver (too many pixels/sec.) and in the past it would eventually crash the system.
An extra safety check has been implemented in order to prevent crashing of Qinsy: abnormal memory usage will be detected and when it exceeds a certain threshold limit a Stop command will be sent automatically to the scanner.
When that happens, the following message is displayed in the Events list in order to inform the user:
"PROCESS MULTIBEAMER.EXE EXCEEDED CRITICAL MEMORY 1.7GB"
Whether such an event may occur is very much hardware dependent and/or on which settings are used.
You can check yourself if your setup is vulnerable: open the Windows Task Manager and monitor process Multibeamer.exe and/or DrvResultOut.exe while scanning. Under normal conditions the memory used by these processes should be constant.
If you notice that column Working Set (Memory) is constantly increasing, then the process will eventually crash when it exceeds 2GB and you will have to restart Qinsy. Note that 2GB is the maximum memory allowed for a 32bit process.
There may be situations that the default 1.7GB threshold is a little too low, or that the Stop scanning command must be sent earlier, e.g after exceeding a memory usage of 1GB.
So as an advanced user you may modify the following registry key in order to increase this threshold:
- If you enter a value (in bytes) higher than 2GB it won't be accepted and the default will be used. You may try the following key value: 2000000000
- If the value is set to zero, no monitoring of the Multibeamer.exe or DrvResultOut.exe process memory usage will be done. This is at your own risk because it may cause a crash when the memory usage exceeds 2GB.
But most important
Try to prevent having such events happening in your setup:
- Check all your hardware and upgrade where possible. (Especially CPU power, Memory installed, Network card, Hard disk storage, etc.)
- Read carefully the Improve Performance paragraph and try to follow up all the tips.