My Requests

Qinsy

Qinsy - Applications that could interfere

Virus scanners

HAMACHI BY LogMeIn

Problem

  • Crash of the following executables:
    1. Controller
    2. Multibeamer.exe 0 0
    3. Height Aiding Driver
    4. DrvDBOut

Solution

  • Uninstall Hamachi
  • Or contact your IT department to discuss options for white listing Qinsy on your machine


EGOSECURE

Problem

  • Blocking the HaspLoader

Solution

  • Contact your IT department to discuss options for white listing Qinsy on your machine


TrendMicro

Problem

  • Qinsy will not run

Solution

  • Add Qinsy to the list


SYMANTEC ANTIVIRUS

Problem

  • DRVOUTSCANSV.EXE stops installing when run under Symantec antivirus

Solution

  • Contact your IT department to discuss options for white listing Qinsy on your machine


F-Secure

Problem

  • Affects Online applications:
    • Slow start-up of the Qinsy Controller
    • Could crash the DrvResultOut
    • When closing Online session

Solution

  • Disable Deep Guard

McAfee

Problem

  • McAfee flags SNTPServer.exe as a trojan and deletes the files.

Solution

  • To be further investigated 

Other applications

Duet Display

Problem

  • Console will not launch

Garmin Express Software

Problem

  • HASP Loader could not recognize the dongle

Solution

  • Uninstalling the Garmin software was the original solution
  • It seems that QPS brought out a patch at the time so it should be solved

SIS

Problem

  • This is a different kind of problem. The data is not being sent to Qinsy from DATA DISTRIBUTION. This was because there was another Kongsberg program installed.

Solution

  • Uninstall DATAGRAM ROUTER

AnyDesk

Problem

  • Anydesk was sending commands to the remote PC is was monitoring.
    This resulted in "F8" and "Ctrl+F12" commends being send which opened the following dialogs and interfered with the Qinsy recording:
    • MOB;
    • Reset Line Offset Narrow search calculation.

Solution

  • Use another version in which this problem is solved (not known if that is available).
    Or use another software package.

Windows related

MS Office 365 32-bit

Problem

  • Qinsy 9.0.0 installs MS Access DB Engine 2016 (64 bit), which conflicts with MS Access DB Engine 2016 (32 bit) from MS Office 32-bit installation

Solution:

  • Remove MS Office 32 Bit and MS Access DB Engine 2016 (32 bit), re-install MS Office 64-bit

Remote Desktop Protocol

Problem

  • Remote Desktop Protocol blocks the dongle. This can result in Crashes.

Solution

PC Policies

Problem

  • This prevented QINSy 8.18.0 or newer from being installed

Solution

This issue appears to be caused by the system policies of the computer.

The workaround is:

  • Open regedit

  • Go to Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  • Change the "NoRecentDocsHistory" value to 0

  • Open the Console