QPS Support Ticket System - Advanced Options

A default dashboard has been created which gives an overview of all tickets created by people from the same company/group.

It could be the case that it would be more suitable to see only a selection of these tickets or tickets being sorted in a different manner.

The options to do so are almost endless, so a short description is given on some commonly used filters and dashboards.

Filters

Filters can be used to make a selection from all the tickets you have access to.

A general description on how to perform some basic searches and how to save them are given in the following document:

https://confluence.atlassian.com/display/JIRA/Basic+Searching

Search Examples

  • Tickets reported by the current user with the status Waiting for Customer

Dashboards

Once you have saved your filters you could place the results in a gadget on a dashboard.

A general description how to customize your dashboard is given in the following document:

https://confluence.atlassian.com/display/JIRA/Customising+the+Dashboard

Gadgets examples