Using the feedback project

Introduction

The product suggestions you provide to us enable us to continue improving our products. The Feedback project contains feedback that you have brought forward, for instance as suggestions in JIRA or through contact with Support or Sales.

You can further participate in the process to bring your favorite issue forward by tracking, watching, commenting and voting for issues. We’ll be reviewing the input closely and will factor it into our roadmap decisions.  Thus we can ensure that we continue to meet your needs now and in the future. 

FEEDBACK POLICY

You can read more about our reasoning behind this process and also how we use it in the Feedback Policy.


Using the Feedback project

Some useful information on how to get the most out of the feedback project

DASHBOARDS

Click on the icons below to view special created dashboards per product in JIRA. They show all the open and implemented Feedback and can be used for voting:

When first opening this dashboard a pop up will show to set this dashboard as a favorite. If you do so it will be easily accessible from the dashboard menu in JIRA.

Add Comment

All customers with access to our QPS Support Ticket System (JIRA) have the possibility to comment on existing Feedback issues. These comments can be read by all people who have access to these issues.  This includes other customers who use the same software as you do. 

There is a Comment button at the top of the page. 

Add Vote

The customers with access will also be able to vote on issues. These votes will be used to give the Product Managers a better insight of what is seen as the most important required improvements by our customers. Once you click on the voting button, the text of the button will change to "Remove Vote".  You can click this if you decide to remove your vote from the issue. 

Watch 

Besides voting on an issue you can also sign up to watch an issue. This means you will receive notifications in your mailbox when the issue has been updated, closed or commented on.

Search for feedback

Feel free to look for existing issues in the Feedback project prior to creating your own issue. When you find an issue which matches your requirements simply vote for it and watch the issue. 

At the top right corner of the dashboard where you will find your issues there is a search box. By entering a search term here, the system will search in all issues you have access to. So this will also include all reported Support cases. 
If you have the search results open you will have the option to fine tune your results by selecting all sorts of filter options. 

Most issues contain labels. By clicking on these labels you will automatically get a filtered list of issues with the same label. This could help you when searching for feedback on Multibeams (MBES), Side Scan Sonar (SSS), CAD, ect.